Returns & Refunds

Effective Date: August 23, 2026

At Vacuum PRO, we stand behind the products we sell. If something is not right with your order, we will work to resolve the issue fairly. This Return & Refund Policy explains return authorization, eligibility, timeframes, fees, and refund processing.

1. Return Merchandise Authorization Required

All returns require a valid Return Merchandise Authorization (RMA) number issued by Vacuum PRO before shipment.

To request an RMA number, email returns@vacuumpro.com with your order number and the reason for the return. Returns sent without a valid RMA number may be refused or returned to the sender at the customer’s expense.

An RMA number does not guarantee refund eligibility. All returned items are subject to inspection upon receipt.

2. Return Eligibility Requirements

To be eligible for a return, items must:

  • Be unused and in original condition
  • Include original packaging, manuals, inserts, accessories, and components
  • Show no signs of installation, operation, modification, or damage beyond basic inspection
  • Have intact factory seals when applicable

Vacuum PRO may deny or reduce a refund for items that show:

  • Installation wear or electrical connection marks
  • Dirt, debris, odors, or evidence of use
  • Missing packaging, manuals, inserts, or components
  • Alteration, modification, damage, or serial-number tampering

For fraud prevention and inventory control, Vacuum PRO may record serial numbers and product identifiers before shipment.

3. 30-Day Return Window

Return periods begin on the delivery date shown by carrier tracking.

Eligible unused items may be returned within 30 days of delivery for a refund, subject to this policy.

This 30-day return window applies to eligible parts, accessories, vacuum cleaners, motors, air purifiers, and other products sold by Vacuum PRO.

Return requests made more than 30 days after delivery are not eligible for a refund.

4. Fitment Guarantee

Vacuum PRO offers fitment assistance for eligible vacuum parts and accessories.

Before ordering, customers may send us the complete vacuum brand and model number for compatibility confirmation. If Vacuum PRO confirms compatibility for a product and that product does not fit because of an error in our confirmation or product listing, contact us before installation or use.

After reviewing the order and item condition, Vacuum PRO may provide a replacement or refund. A confirmed fitment error is not subject to a restocking fee.

This Fitment Guarantee does not apply when:

  • An incorrect, incomplete, or unverified model number was provided
  • Compatibility was not confirmed by Vacuum PRO before purchase
  • The product was installed, used, altered, damaged, or returned without a valid RMA number
  • The issue resulted from improper installation, misuse, or a problem with the vacuum itself
  • The requested product is custom-order, special-order, clearance, or final sale

5. Missing, Damaged, Defective, or Incorrect Items

If your order arrives with an item missing, damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the product and packaging
  • A photo of the shipping label, when applicable
  • A brief description of the issue

Email: returns@vacuumpro.com

Vacuum PRO may require a carrier investigation, manufacturer review, return authorization, or additional information before approving a replacement or refund.

No restocking fee applies to items confirmed as missing due to our error, defective, damaged in transit, or incorrectly shipped by Vacuum PRO.

6. Restocking Fees

Eligible non-defective returns are subject to a 25% restocking fee. The restocking fee will be deducted from the refund amount.

No restocking fee applies when Vacuum PRO shipped the wrong item, the item arrived damaged in transit, the item is confirmed defective, or Vacuum PRO confirms a fitment error under the Fitment Guarantee.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used, installed, altered, or damaged products
  • Items showing operational use
  • Items missing original packaging, manuals, accessories, or components
  • Custom-order or special-order parts
  • Clearance or final-sale items clearly identified as final sale at the time of purchase
  • Products damaged through misuse, improper installation, or customer-caused damage
  • Items returned more than 30 days after delivery
  • Returns sent without a valid RMA number
  • Unauthorized or non-compliant returns

8. Return Shipping Instructions and Responsibility

After Vacuum PRO issues an RMA number, we will provide return instructions. Return the eligible item to:

Vacuum PRO Return Department
2785 Richmond Highway, Unit 5-101 Stafford, VA 22554 United States

Write the RMA number clearly on the outside of the package and include your order number inside.

Customers are responsible for return shipping costs unless:

  • Vacuum PRO shipped the wrong item
  • The item arrived damaged in transit
  • The item is confirmed defective
  • Vacuum PRO confirms a fitment error under the Fitment Guarantee

Original shipping charges are non-refundable unless the return is due to our error.

Please package the item securely, use a trackable shipping service, and retain proof of shipment. Vacuum PRO is not responsible for returns lost or damaged in transit before they are received by us.

9. Refund Processing

Once a return is received, we inspect it within 3–5 business days.

If approved:

  • Refunds are processed within 5–10 business days after inspection
  • Please allow up to 15 business days from the date we receive your return for inspection and refund processing
  • Refunds are issued to the original payment method
  • Original shipping charges are non-refundable unless the return is due to our error

After Vacuum PRO processes a refund, your bank or payment provider may require additional time for the credit to appear in your account.

If a returned item does not meet this policy’s eligibility requirements, we may:

  • Deny the refund
  • Issue a partial refund based on item condition
  • Return the item to the customer at the customer’s expense

10. Warranty Information

Vacuum PRO does not provide independent manufacturer warranties unless expressly stated on the product page.

Manufacturer warranties apply where available and are subject to the manufacturer’s terms, conditions, coverage requirements, and approval process. We are happy to help customers locate manufacturer warranty information or contact the manufacturer when appropriate.

11. Contact Us

For return requests, fitment issues, or questions about this policy, contact:

Vacuum PRO Return Department
2785 Richmond Highway, Unit 5-101
Stafford, VA 22554
United States

Returns Email: returns@vacuumpro.com
Customer Support Email: support@vacuumpro.com
Phone: 1-888-594-3555
Website: www.vacuumpro.com