FAQs

Vacuum PRO is a women-owned small business based in Stafford, Virginia. We specialize in vacuum parts, filters, and accessories for trusted brands. We focus on reliable products, clear fitment information, and responsive customer support for customers nationwide.

Product listings identify an item as OEM or compatible when applicable and provide fitment information where verified. If you are unsure, contact us with your complete vacuum brand and model number before ordering.

We carry a selection of filters, attachments, and replacement parts for Dyson vacuums. Compatibility varies by part and model. Before ordering, review the product listing or contact us with your complete Dyson model number for fitment assistance.

Orders can be placed directly on our website at vacuumpro.com. Add items to your cart, proceed to checkout, and complete payment through our secure, encrypted system.

We accept all major credit cards, PayPal, and other secure payment options displayed at checkout. Payments are processed through trusted PCI-compliant payment providers. Vacuum PRO does not store full credit card numbers on our servers.

Check your spam or junk folder for an email from Vacuum PRO. Add support@vacuumpro.com to your contacts to ensure future emails are delivered. If you still haven’t received it, contact us and we’ll resend the confirmation.

If you created an account after placing your order, it was processed as a guest purchase and won’t appear in your account. For future orders, log in before checking out.

Orders may be canceled due to payment verification issues, suspected fraud, inventory discrepancies, or shipping limitations. If your order is canceled, you will be notified and refunded promptly.

Most in-stock items ship within one business day. Orders placed on weekends or holidays are processed the next business day. Delivery estimates are provided by the carrier and are not guaranteed.

We ship using USPS, UPS, and FedEx depending on the order size and destination. Tracking details are emailed once your order ships.

We currently ship within the United States only. International shipping is not available at this time.

If carrier tracking shows that an order was delivered, please check the delivery location, with neighbors, and with the carrier or local post office. Carrier delivery confirmation serves as proof of delivery.

Vacuum PRO is not responsible for packages reported missing after the carrier marks them delivered and does not issue refunds or replacements for those claims, except where required by applicable law. We can provide available shipment information if needed for a carrier inquiry.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately. We cannot guarantee address changes once an order enters processing.

Orders returned to us due to an incorrect or undeliverable address may be refunded minus applicable shipping and handling charges.

Send us the complete vacuum brand and model number before ordering. If Vacuum PRO confirms compatibility, our Fitment Guarantee applies subject to its terms.

Product listings identify an item as OEM or compatible when applicable and provide fitment information where verified. If you are unsure, contact us with your complete vacuum brand and model number before ordering.

Customers are responsible for ensuring proper installation of all parts and accessories. We recommend following the manufacturer’s instructions or consulting a qualified technician if you are unsure.

Vacuum PRO is not responsible for installation errors, misuse, or damage resulting from improper installation.

Eligible unused items may be returned within 30 days of delivery for a refund, subject to our Return & Refund Policy. This applies to eligible parts, accessories, vacuum cleaners, motors, air purifiers, and other products sold by Vacuum PRO. Items must be unused, in original condition, and include original packaging and components.

Eligible non-defective returns are subject to a 25% restocking fee. Custom-order, special-order, clearance, and final-sale items are not eligible for return.

To request a required Return Merchandise Authorization (RMA) number, email returns@vacuumpro.com with your order number and the reason for the return.

Once an RMA number is issued, return the eligible item within 14 days to:

Vacuum PRO Return Department
2785 Richmond Highway, Unit 5-101
Stafford, VA 22554
United States

Write the RMA number clearly on the outside of the package and include your order number inside. Package the item securely, use a trackable shipping service, and retain proof of shipment.

Eligible returns must meet the requirements and timeframes stated in our Returns & Refunds Policy.

Yes. A valid RMA number issued by Vacuum PRO is required before shipping a return. Email returns@vacuumpro.com with your order number and reason for return. Returns sent without a valid RMA number may be refused.

Customers are responsible for return shipping costs unless Vacuum PRO shipped the wrong item, the item arrived damaged in transit, the item is confirmed defective, or Vacuum PRO confirms a fitment error under the Fitment Guarantee.

Once a return is received, we inspect it within 3–5 business days. Approved refunds are processed within 5–10 business days after inspection and are issued to the original payment method.

Products are covered by their respective manufacturer warranties where applicable. Warranty terms, coverage periods, and eligibility vary by manufacturer and product type.

Vacuum PRO does not provide independent warranties beyond those offered by the manufacturer.

Compatible (non-OEM) parts may not carry a manufacturer warranty unless explicitly stated in the product listing.

Email support@vacuumpro.com
with your order number, product details, and clear photos of the issue. We will review your request and assist you with the appropriate next steps.

Warranty approval is determined solely by the manufacturer based on their published warranty terms. Damage resulting from misuse, improper installation, or normal wear may not be covered.

No. You can check out as a guest. Creating an account, however, allows you to view past orders and track shipments easily.

We use secure technology and trusted payment providers to help protect customer information. Vacuum PRO does not store full credit card numbers on its servers. We use and protect personal information as described in our Privacy Policy.